100% Money Back
You can qualify for a 100% refund if:
1. A payment mistake was made (double payment, identical orders, etc.). You should report the case to us immediately. You will only get a 100% refund if the Professional has not been assigned.
2. We are not able to provide you with a suitable Article for your request.
3. The time has expired and we cannot deliver.
You will be eligible for a 70% refund if:
Your order has already been assigned to the Professional, and not more than a quarter of the deadline has passed. The Professional will be compensated since she/he has already started working on your order.
You will be able to get back 50% of your money if:
1. The Professional has been assigned to your order, and more than a half of the deadline has passed.
2. We are not able to provide you with a Professional for your revision.
3. You received the ordered solution but have genuine reasons why you need your money back.
If we fail to deliver the Articles on time, we will recalculate a new price of the order according to the deadline, within which we delivered the Articles. For example, if you ordered a Articles with an 8-hour deadline and we provided the Articles within 12 hours, the difference between the payments will be refunded. (Does not apply to revisions)
Please note that you have 14 days to approve the Articles. The approval time is calculated automatically from the moment the last version was uploaded to your personal order page and/or from the end of your deadline. After the time has passed, the Articles (or a part of the Articles) is approved automatically.
If you are not satisfied with the quality of your Articles, you may request a free revision to be made or another Professional to be assigned. You also can set this order on Dispute status by writing a note “Please set this order on Dispute Status” on your personal order page.
There are several important points you need to consider when setting the order on Dispute:
In case of a Dispute, you will have to provide strong reasons and examples to back up your claims.
It will take some time to resolve the Dispute – communicate with the Professional , send the Articles for evaluation, etc. Sometimes we may ask for additional materials or evidence to support your request.
Each case is reviewed separately; every decision concerning refund is taken after careful consideration. The refund percentage is suggested independently in each case.
Failure to provide the information required for Dispute resolution within 14 days will result in annulment of the Dispute and no refund will be possible thereafter.
For all the orders placed on the Dispute status, you have a 14-day period to resolve the situation with the Dispute Manager. If you fail to provide the required information or feedback within this time, contact our Customer Support Representatives and explain the situation to them.
For additional information on revisions, consult our Revision Policy
After approving the Articles:
Every client can review his/her order and ask for additional corrections, if necessary. However, once you press the “Approve” button, which gives you access to an editable and printable version of the Articles, you are not able to ask for any refund. By pressing the “Approve” button, you confirm that you are satisfied with the quality of the product and have no complaints about the Professional ’s work.
After pressing the “Approve” button you only have 7 days to ask for a revision. In order to do it, you have to contact Customer Support Representatives and explain them the situation. If your order exceeds 20 pages, you can request a free revision within 14 days after approval.
Do not press the “Approve” button if you haven’t checked the Articles’ quality or you are not satisfied with it. If you cannot see the preview version of your Articles, contact our Customer Support Representatives and ask for another way to preview the Articles.
When asking for a full refund, you don’t have the right to use the Articles or any of the additional materials we provided you with in the course of work. All these materials become the property of our company, and we reserve the right to publish the Articles online for commercial purposes. We do not keep any kind of essay databases and ‘publish online’ means that if the Articles is googled or checked with any kind of anti-plagiarism software, it will link back to our Website. It may also be published as content or as a sample essay. This is done to protect our Professional ’s work in cases when Customer claims for refund when work had been already completed.
100% Money Back